your health in your pocket

FAQs - frequently asked questions.

Everything you want to know about MiSANTO can be found here:


MiSANTO is a free app for Android and iOS that offers you various digital health services. Practically your family doctor on the app. Central components are the symptom checker, the chat with the doctor and the document storage. The symptom checker automatically leads to a tentative diagnosis by means of questions and answers. If the system cannot provide a tentative diagnosis, you are invited to chat with a MiSANTO doctor. The doctor has the respective input immediately at his disposal; thus, a lengthy anamnesis is no longer necessary. Alternatively, you can also contact our doctors directly via the chat function.

MiSANTO is constantly expanding its offer. Currently, the following additional services are available on the app: Second Opinion, Obtaining Health Documents, Checkup, Interpretation of Doctor's Reports, Lab Findings and X-Rays, Travel Advice, Certification of Incapacity and Prescription of Medication.

MiSANTO is your free companion and ensures that you stay healthy and if you are ill, that you quickly recover or can live optimally with your illness. MiSANTO also helps you when you are older that you can live as long as possible in your own 4 walls. If you are an athlete, MiSANTO helps you to reach and maintain your desired performance level.

MiSANTO continuously sifts and analyzes your accumulating data. The MiSANTO doctors are supported by artificial intelligence. You yourself remain "anonymous" because your data is linked to your ID number, but not to your personal details. Your key to your data is your smartphone or tablet. MiSANTO alerts you via push notification to your mobile when data is out of hand or when preventive checkups, such as a cancer screening or prenatal care, are due. MiSANTO also notifies you when booster shots are due or reminds you to take your medications. And all of this is tailored to your individual needs by our physicians.

If you do get sick or have an accident, a MiSANTO doctor is available for you around the clock.

The app can be downloaded free of charge from the App Store (iOS) and the Google Play Store (Android).

No registration is required to use the Symptom Checker.

Registration and identification are required to use the data storage and consultation with a doctor. This is done in a structured, intuitive process via the app.

After successful registration and identification, you have the option of discussing your symptoms with a doctor, having appointments arranged, and securely storing and managing medically relevant documents via the document upload. The attending physician can be granted access to this data via a QR code. This way, you always retain full control over your health data and decide for yourself with whom you want to share it.

Yes, to use MiSANTO you need a stable internet connection.

Currently MiSANTO is available in German.

Yes, you can reach MiSANTO from all over the world via the Internet. This means you are always covered, even when traveling.

MiSANTO was developed by medical professionals and meets today's expectations for modern patient-doctor communication. In view of the challenges in the healthcare sector (increasing shortage of doctors, rise in patients in need of care), MiSANTO is intended as a digital service to complement the established offerings in the healthcare sector - always with the aim of putting the patient at the center and guaranteeing him full control over his health data.

Symptom Checker

The Symptom Checker automatically leads to a tentative diagnosis by means of questions and answers. Behind this is a programmed AI technology developed over three years by our experts, consisting of doctors and scientists. The tentative diagnosis shows the user the most likely disease for the presented symptoms and recommends appropriate clarification and treatment steps. To ensure that you are not left alone with your diagnosis, you can contact a MiSANTO doctor at any time via our paid chat.

Open the app and click on "Record symptoms". MiSANTO will guide you step by step through the symptom analysis for free.

You can correct answers and scroll back at any time using the arrow at the top right.

Our team works every day to expand MiSANTO and always keep it up to date with the latest medical information. If you still can't find a symptom or disease, please e-mail us at info@misanto.ch or switch to the chat function.

You can find all consultation histories in your user account under "Medical history". Please note that you have to register and log in so that we can save your medical history.

Chat with the doctor

Our MiSANTO doctors and physicians are always available to you via the chat function 24 hours a day, 7 days a week.

To do this, click on the "Chat with the doctor" window and you will be immediately connected with one of our doctors.

Our goal is to provide access to a MiSANTO doctor within minutes. If all doctors are busy at the moment, you can stay in our virtual waiting room or close the app. As soon as a doctor is available, you will receive a push notification on your mobile device, whereupon you can enter the consultation.

MiSANTO works exclusively with its own doctors with several years of professional experience. These doctors have also been specially trained for their work at MiSANTO. This way MiSANTO can guarantee a high medical quality standard.

Yes, you can also reach us on 0840 005 800 (chargeable).

No, after successfully completing registration and identification, you can contact our MiSANTO physicians at any time via our chat function. You will be directed to a virtual waiting room. As soon as a doctor is available, the corresponding chat window will open.

MiSANTO can help you recognize an emergency situation. However, if you are already a clear emergency, then you should alert an emergency physician immediately.

Profile & Account

After installing the app, you can create a MiSANTO client account. For this, you need to provide an email address and set a password. With a free MiSANTO client account, you can receive automated diagnoses, manage all medical documents, and view past doctor chats.

In order to use the paid services of MiSANTO, you must identify yourself once and provide a means of payment. The identification is necessary so that MiSANTO can ensure that you are you and that your data belongs to you.

Open your "profile" via the icon (top right) or via the "Menu" app. In addition to your personal information (gender, date of birth, weight and height), you can store further information, such as findings or images, under "my documents".

Simply click on "Profile" and "Edit". Here you can adjust your data and change your password.

No problem. You can reset your password at any time. To do so, click on "Forgot your password?" in the login screen. You will receive an e-mail with a link to the address you used to register. You can reset your password via the link.

To delete your account, please contact us at info@misanto.ch.


The symptom checker and the document storage are free of charge. For all other medical services directly with the doctor, the user is informed about the costs at the appropriate place. The pricing is based on the binding tariffs for outpatient medical services in Switzerland. After the consultation, the patient receives a health insurance reimbursement voucher directly on the MiSANTO app. This can be used to request reimbursement from the health insurer in Switzerland.

You can find a detailed list of our costs here.

No the registration and the app download is free as well as the symptom checker and the document storage are free. For all other medical services directly with the doctor, the user will be informed about the costs at the appropriate place. After the consultation, you will also receive a health insurance claim voucher directly on the MiSANTO app.

After the consultation, you will also receive a health insurance recovery voucher directly on the MiSANTO app.

To bill your health insurer for the doctor's consultation via chat, you will find an automatically created claim voucher in the app. You can find this under "my data" -> "receipts".

Please note that MiSANTO does not guarantee reimbursement of services by your health insurance. If you do not wish to pay for the service provided by MiSANTO yourself, please contact your health insurance company in advance to find out which services will be reimbursed.

Data & Data Security

MiSANTO fully complies with the particularly strict requirements for data protection and data security of sensitive health data. To enable MiSANTO physicians to provide the most effective treatment possible, they have access to your health data and medical history. For more information, please see our T&Cs and our Privacy Policy.

All data is stored encrypted in Switzerland and is under the user's control at all times.

In principle, you can upload all common file formats via our photo function, such as photos (JPG and PNG), PDF, Word and Excel files or X-ray images. However, you can also send them to MiSANTO via the secure mail connection misanto@hin.ch or by mail.

MiSANTO will not share your data and health information with third parties at any time, unless you explicitly give your consent or wish to do so yourself. According to our motto "your health in your pocket", you as a user decide with whom you want to share your health data.

You may request de-identification of the data associated with your name. You "donate" the de-identified data that only you associate with your person to our research.

You can find out more here in our privacy policy.

Technology & Troubleshooting

Please contact our customer service at info@misanto.ch

We support Android from version 5.0.

We support iOS from version 10.

Please make sure you have installed the latest software update and are using the Swiss App Store. The app is currently not available in foreign stores.


Coronaviruses are a large family of viruses that can cause disease in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe illnesses such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The recently discovered coronavirus causes the coronavirus disease COVID-19.

(www.who.int, as of 03/18/2020)

COVID-19 is the infectious disease caused by the recently discovered coronavirus. This new virus and disease were unknown before the outbreak in Wuhan, China, in December 2019.

(www.who.int, as of 03/18/2020)

The most common are fever, cough and difficulty breathing. These symptoms can vary in severity. Complications such as pneumonia are also possible. Some sufferers also have problems with digestion or the eyes (conjunctivitis).

(www.bag.admin.ch; as of 03/18/2020)

On the MiSANTO app, any citizen can easily and free of charge check if they belong to the risk group by going through the automated self-triage system "Do I have coronavirus?".

Illnesses with the new coronavirus can take different courses. Some people have only mild symptoms or hardly notice that they are ill. Others need intensive treatment in hospital.

(www.bag.admin.ch; as of 18.03.2020) In case of symptoms of illness, you must stay at home so that you do not infect anyone. By symptoms of illness we mean:- fever (body temperature is higher than 38°C accompanied by feeling of tiredness, sometimes with muscle pain)- cough is dry, may be accompanied by sore throat(www.bag.admin.ch; as of 18.03.2020)

If the automated self-triage system "Do I have coronavirus?" reveals that you belong to the risk group, you can request and perform the MiSANTO self-smear test at home for a fee. The test is performed in professional laboratories and the result is available within 48 hours.

Medical advice is available day and night via chat with a doctor from MiSANTO's own SWISS TELEHEALTH CENTER. The chats, which are limited to a maximum of 20 minutes and concern the coronavirus, are free of charge for the operator.

The test is a swab of the throat, which is then evaluated for the virus.

It is currently assumed that it can take 1 to 14 days after infection for signs of the disease to appear. On average, this so-called incubation period is 5 to 6 days.

(www.infektionsschutz.de; as of 03/18/2020)

The local origin of the coronavirus epidemic in China is probably a market in the central Chinese city of Wuhan. In addition to fish, bats, snakes and other wild animals were also traded there. The virus was transmitted from animals to humans. Since then, the virus has been transmitted from person to person. The Chinese authorities have closed the market.

(www.bag.admin.ch; as of 03/18/2020)

In the meantime, numerous countries worldwide are affected. The WHO compiles the worldwide cases here.

Vaccination has been available in Switzerland since January 2021. All adults can register for vaccination. Read more: https://www.bag.admin.ch/bag/de/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/impfen.html

Detailed information on this can be found on the Federal Office of Public Health (FOPH) page under "How we protect ourselves". In addition, our MiSANTO doctors are available around the clock via the chat function via app.


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    Contact person: Prof. Dr. med. Thomas Krech
    Application: info@misanto.ch